Customer Retention & Growth
Increase the value of the customers you have already acquired.
Acquiring a new customer is only the beginning of the relationship. HanTeeKom helps franchisees turn first-time customers into repeat customers, reactivate customers who have stopped buying and generate new business from satisfied customers.
Customer Retention Strategy
We work with Franchisees to help understand why customers return, why they leave and where opportunities exist to increase repeat business. We develop retention strategies based on customer behavior, business economics and the nature of the franchise relationship.
This includes CRM, email, SMS, loyalty, referral and reactivation programs designed to increase repeat business, recover inactive customers, strengthen customer relationships and increase customer lifetime value.
Email & SMS Marketing
HTK ensures Franchisees stay connected with customers through targeted email and SMS communications, including promotions, reminders, educational content, service communications and relationship-building campaigns designed to encourage repeat business