Lead Conversion & Customer Service
Turn more inquiries and opportunities into paying customers.
Generating a lead is only valuable if that opportunity becomes a customer. HanTeeKom helps franchisees improve what happens after a prospective customer calls, clicks, submits a form, sends a message or otherwise expresses interest in the business.
Lead Response Strategy
Improve how quickly and effectively your business responds to customer inquiries. We assess response times, channels, responsibilities and follow-up practices to reduce lost opportunities and improve conversion.
Lead Management & Follow-Up
Develop processes for tracking, managing and following up with prospective customers from initial inquiry through purchase, appointment or other desired customer action.
Customer Service Processes & Standards
Establish practical service processes and response standards that help employees deliver a consistent customer experience at the local level, including if necessary, alignment with the Franchisor’s standards for compliance.
Sales & Customer Service Scripts
We develop practical frameworks for handling incoming inquiries, qualifying opportunities, answering common questions, overcoming objections, following up with prospects and converting more opportunities into customers. And we ensure that, where necessary, we maintain alignment with the Franchisor for compliance.
CRM & Lead Automation
Automation helps ensure opportunities are followed up on. We use CRM, email, SMS and automated workflows to improve lead tracking, nurturing and follow-up.
Lead & Conversion Analysis
HTK can analyze where prospective customers are being lost between initial inquiry and purchase. We identify gaps in response, follow-up, process and customer experience and develop strategies to improve conversion.